Privacy Policy
Last Updated: March 2025
At Zylmextron, we're committed to protecting your personal information. This policy explains what data we collect, how we use it, and what rights you have. We operate under Egyptian law and international best practices for data protection.
Look, privacy matters. And we get that you're trusting us with your information when you interact with our educational programs. This isn't just legal paperwork — it's our promise about how we handle your data responsibly.
Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what that actually means in practice.
Information You Provide Directly
When you sign up for our programs or contact us, you give us certain details. This includes your name, email address, phone number, and any messages you send through our contact forms. If you enroll in a course, we'll also collect payment information and educational background details.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Communication and course enrollment | Duration of relationship + 2 years |
| Educational Records | Course delivery and certification | 7 years after completion |
| Payment Data | Transaction processing | 5 years per Egyptian law |
| Technical Logs | Security and service improvement | 90 days |
Information Collected Automatically
Like most websites, we collect certain technical information automatically. This includes your IP address, browser type, device information, and how you navigate our site. We use this to understand how people use our platform and to fix technical issues.
- Device identifiers and browser settings
- Pages visited and time spent on each page
- Referring websites and search terms used
- Operating system and connection information
How We Use Your Information
We use the information we collect for specific purposes related to our educational services. Here's the breakdown of what we actually do with your data.
Educational Services
The main reason we collect your information is to provide our 3D modeling courses. This means delivering course materials, tracking your progress, issuing certificates, and communicating with you about your learning journey. We also use it to improve our curriculum based on what works and what doesn't.
Communication
We'll send you emails about your courses, upcoming programs, and important updates to our services. If you've subscribed to our newsletter, we'll share educational content and industry insights. You can opt out of marketing emails anytime, but we'll still need to send you essential course-related messages.
Legal Basis for Processing
Under Egyptian data protection principles and international standards, we process your data based on: contractual necessity (to deliver our courses), legitimate business interests (to improve our services), legal obligations (for tax and record-keeping), and your explicit consent (for marketing communications).
Platform Improvement
We analyze how students interact with our platform to make it better. This includes identifying which course materials are most effective, where students struggle, and what technical issues need fixing. All analysis is done with appropriate privacy safeguards in place.
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do work with certain service providers who need access to some data to help us operate. Here's who we share information with and why.
Service Providers
We use third-party services for payment processing, email delivery, cloud hosting, and analytics. These companies are contractually required to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own purposes.
Legal Requirements
We may disclose your information if required by Egyptian law, court orders, or government regulations. We'll also share data when necessary to protect our rights, prevent fraud, or ensure the safety of our students and staff.
- Payment processors for transaction handling
- Email service providers for course communications
- Cloud storage providers for secure data hosting
- Analytics platforms for usage insights (anonymized when possible)
Your Privacy Rights
You have several rights regarding your personal data. These aren't just theoretical — we've built processes to make sure you can actually exercise these rights.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
If your information is wrong or outdated, you can ask us to correct it. You can update most details directly through your account.
Delete Your Data
You can request deletion of your personal information, subject to legal requirements for record-keeping.
Object to Processing
You can object to how we process your data for certain purposes, particularly for marketing activities.
Data Portability
You can request your data in a structured, machine-readable format to transfer to another service.
Withdraw Consent
Where we rely on consent, you can withdraw it at any time without affecting prior processing.
How to Exercise Your Rights
To make any of these requests, email us at info@zylmextron.top with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security Measures
We take security seriously. Our infrastructure includes multiple layers of protection to keep your information safe from unauthorized access, alteration, or destruction.
Technical Safeguards
We use industry-standard encryption for data transmission and storage. Our servers are hosted in secure facilities with restricted access. We regularly update our security protocols and conduct vulnerability assessments to identify potential risks.
Organizational Measures
Access to personal data is limited to employees who need it for their work. All staff receive privacy training and are bound by confidentiality agreements. We have incident response procedures in place for any potential data breaches.
- SSL/TLS encryption for all data transmission
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Encrypted backups stored in multiple locations
- 24/7 monitoring for suspicious activity
Despite our safeguards, no system is completely secure. We can't guarantee absolute security, but we work continuously to maintain the highest protection standards possible.
International Data Transfers
We're based in Egypt, but some of our service providers operate internationally. When we transfer data outside Egypt, we ensure appropriate safeguards are in place.
We use standard contractual clauses approved by international authorities and only work with providers who maintain adequate data protection standards. If you're accessing our services from outside Egypt, your information may be transferred to and processed in Egypt under Egyptian law.
Children's Privacy
Our services are designed for individuals aged 16 and older. We don't knowingly collect information from children under 16. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.
For students aged 16-18, we recommend parental involvement in the enrollment process, though it's not legally required under Egyptian law.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last modified this policy. We encourage you to review it periodically. Your continued use of our services after changes take effect means you accept the updated policy.